If you see text within a case you want to easily reference later, you can highlight it:

2. Select Highlight. The text on the case page will turn yellow.

Remove Highlighting

To remove a highlighted section, you just click that section, and a drop-down menu will appear. From there you can select "Delete highlight".

To add a note to the text you've highlighted, click anywhere within the yellow highlighted text and select Add Note in the menu. A box will appear to the right of the of the text:

When you are done writing your note, click out of the box. The box will shrink, and your note is automatically saved:

Your highlighted text will be noted in the case's heatmap, so you will easily be able to locate and jump to text you've highlighted: