Casetext’s top-rated customer success program offers responsive live support and quality research assistance so legal professionals can apply the newest technology to their practice. As a result:
Services will constantly improve to keep pace with innovation.
Services will be offered to relevant Casetext subscribers.
The following services are available from Casetext.
Subscription | |||
None | ✅ | ✅ |
|
Basic Research | ✅ | ✅ |
|
CoCounsel Core | ✅ | ✅ | ✅ |
CoCounsel All-Access | ✅ | ✅ | ✅ |
Help Center
Available 24/7 from anywhere with an internet connection
Subscriptions: None, Basic Research, CoCounsel Core, CoCounsel All-Access
The Help Center is a library of resources, including:
Tutorial videos
Detailed, step-by-step instructions for using Casetext technology
Substantive ethical and professional guidance
Visit the help center at https://help.casetext.com.
Live chat and email support
Available Mon-Fri, 7 am to 10 pm Eastern and Sat-Sun, 9 am to 5 pm Eastern
Subscriptions: None, Basic Research, CoCounsel Core, CoCounsel All-Access
Live chat and email support includes answers to your questions about Casetext, from starting a subscription to using every Casetext technology.
Every member of our support team is a product expert.
Begin live chats at www.casetext.com.
Not logged into Casetext? Begin your live chat in the bottom right.
Logged in? Go to the left sidebar and select “Live chat support.”
Begin email support by emailing support@casetext.com.
Reference attorney training
Available by appointment
Subscriptions: CoCounsel Core, CoCounsel All-Access
Reference attorney training includes 1-1 guidance that applies generative AI technology to a subscriber’s specific practice areas. This service focuses on training legal practitioners to craft effective prompts and follow-up refinements to get the most out of their interactions with generative AI.
Every member of our reference attorney team is a former practitioner with real-world legal experience who also knows how to apply advanced, generative AI technology to the practice of law.
Request reference attorney training by emailing support@casetext.com.
Casetext is not a law firm and cannot provide any legal advice. For legal advice, please contact a lawyer.
Did Casetext previously offer additional reference attorney support?
Prior to November 15, 2023, Casetext offered unlimited reference attorney training and support as a premium service to Enterprise and CoCounsel subscribers, and Casetext offered 4 legal research questions a month to Basic, or Legacy, Research subscribers.
However, legal research has changed.
Keyword guesswork and Boolean codes are no longer the only or most effective way to search for responsive authority in legal databases, or relevant documents in your large datasets. In recognition of this change, Casetext is offering new plans that balance access to the best legal content and the most innovative AI technology for attorneys in a range of practice areas.
As a result, after November 15, 2023, Casetext reference attorney training now focuses on helping legal practitioners to craft effective prompts and follow-up refinements to get the most out of their interactions with generative AI. These services are relevant to subscribers with access to Casetext’s generative AI platform, CoCounsel, but these services will not be useful for Basic, or Legacy, Research subscribers.
Enterprise customers will receive reference attorney support for users across all subscriptions.
Can I still get support without a subscription to Casetext’s generative AI platform, CoCounsel?
Yes, our product experts are still available, from morning to night, 7 days a week to help every customer to use every Casetext technology. See Live chat and email support
Casetext is not a law firm and cannot provide any legal advice. For legal advice, please contact a lawyer.